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problems

Experiencing issues with signing into our services? Here's what to do.

  1. Check our Status Page available at for downtime and known issues.
  2. If there's a recognised downtime or a known issue, do not contact support. We're already working on resolving the issue. However, if there is no downtime or known issues, you need to check our Help Center ( and if you cannot find anything on there, contact support.

Connection and Account issues are more common in Waddle Penguins Island, that's why you should read our article about the Account Error or Connection Error.

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